AUDIKA - Audioprothésiste Paris Gobelins

Bunch of amateurs...at best 1. They screwed up the appointment. About 2 weeks ago we set up an appointment on the phone with a customer service lady at the shop. Of course, they did not write down the appointment and the specialist supposed to receive my father was not even around. My dad is 99 and has difficulty walking. but who cares if he has to come back another time, right? 2. They scrambled to find someone else while the shop was getting full of patients. Alas, they needed a login and password from the previous operator (from 5 years ago - we are old clients) who had received my dad. They did not have it, and therefore no-one could see my father for a check-up (until they dug up the password from somewhere!!). 3. I am not even talking about the receptionist and her cocky attitude... WHAT A BUNCH OF LOSERS!! PS: the lady that took our appointment 2 weeks ago certainly did not need a password to find my dad's old file while on the phone, which included all the specs and invoice from 2019 for the hardware he is currently using... NB from Nov 26, 2024: after seeing your response, I am disappointed to read that you lied purposefully. No, we did not miss our initial appointment, YOU missed the rescheduled appointment. We showed up when we were supposed to. Don't invert the roles, please. Therefore, you are responsible for the fact we disrupted your organization on the day we arrived, because you had not properly written down the new appointment you gave us. Also, the tone was respectful all along, it is just that your staff took our criticisms personally (despite I told her I had nothing against her, but against your antiquated IT systems...). Maybe you need to work on recruitment and training... Also, 4 weeks to post a response to my comment in English -> room for improvement I guess, if you really care.

J'ai pu accompagner ma grand-mère et quel accueil ! Toute l'équipe est à l'écoute des besoin et se trouve être très rassurante si nous avons des questions. Le suivi de la prothèse de ma grand-mère s'est idéalement passé , ils ont su rester réactif lorsqu'on en avait besoin. Je recommande !!!

Centre auditif au top! Munis d’audioprothésistes très compétents et de secrétaire agréable et accueillante. Je recommande!

Injoignable par téléphone. Seul centre Audika où on ne peut pas prendre rendez-vous sur le site. Obligé de se déplacer sur place pour prendre un rendez-vous. Et ca ne fonctionne quand même pas…. le jour du rendez-vous aucune trace du rendez-vous que vous avez pris. On essaie de vous refourguer à un confrère. Secrétaires complètement inefficace donc. À changer. Et centre à fuir. Dr Matthieu Breton

Audika Gobelins dispose d’une équipe exceptionnelle ! L’accueil, l’attention portée à chacun, facilitent un contact confiant et immédiat. J’ai trouvé que la solution proposée était réfléchie et intelligente. Sur le plan administratif, l’équipe a montré une efficacité incroyable. J’ai poussé la porte d’Audika et j’en suis ravi !